IT Administrator

IT Administrator - Conroe

Location: Conroe, Texas, USA
Career Number: 3729
Date Posted: 2025-05-14

Working at DFI

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Looking for a rewarding challenge?

As a privately owned company, with innovation as a core value, DFI has the unique ability to provide you with experiences that put your ideas into action.
Over the past 50+ years, the relentless pursuit of excellence and self sufficiency has led DFI to grow from a small, one-truck operation into a multi-national company that works across the globe delivering world-class products and services across a vast array of industries.

We recognize that none of the above could be achieved without a world class workforce, so let us invest in you.

Join our team.

Job Profile

We are seeking a detail-oriented IT Administrator for our Conroe branch to provide Tier 1 support for our enterprise resource planning system (PACT) and internal software (Pipeline), including user onboarding/offboarding, account maintenance, and issue resolution. This role will also handle general service desk requests and provide Tier 2 support using Office 365 and Active Directory. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to contribute to documentation and process improvements.

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Job Duties

  • Provide Tier 1 support for PACT (enterprise resource planning system) & Pipeline (software) incl onboarding, offboarding, and maintaining employee user accounts
  • Troubleshooting break and fix issues such as Citrix and Remote Desktop Services; & escalating relevant issues or requests to development team.
  • Provide Tier 1 support for all service desk requests.
  • Provide Tier 2 support via Office 365 & Active Directory administrative consoles.
  • Escalate to Tier 3 for break/fix or development requests incl tracking initial troubleshooting & assigning requests to proper queues
  • Identifying missing documentation on the IT and end user sides
  • Assisting in creating and testing documentation.
  • Maintain company-wide backups & remediate daily reports for failures/inconsistencies.
  • Monitor company-wide antivirus and remediate daily reports for warnings and alerts.
  • Review Windows and application updates and security patches for failures or break/fix.

Qualifications

  • Bachelor’s degree in Information Technology
  • A minimum of 1 yr relevant exp each in PACT (enterprise resource planning system); in Datalogger, Content Management Interface, & Torque Hub Integration; & in Diagnostic Tools and Software.
  • Will accept educational equivalency evaluation prepared by qualified evaluation service or in accordance with 8 CFR Section 214.2(h)(4)(iii)(D).

 

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